EXPERTISE

SKILLS

Copywriting, Brand Voice, Marketing, Editing, Editorial, Advertising, UX/UI Copy, E-commerce, Email Marketing, Email Design, A/B Testing, SEO/SEM, Social Media, Blog, Community Management, Podcasts, Script Writing, Live Streaming, Broadcast Journalism, Research, Transcription

TOOLS

Shopify, Klaviyo, Asana, Zendesk, ShipStation, Loop, Figma, Adobe CS, Canva, Buzzsprout, Trint, Magento, Brightpearl, Lightspeed, Microsoft Office, Google Office, Google Analytics, Zoom, Dropbox, Instagram, TikTok, Pinterest, Jira, CMS, HTML, iOS Developer

EXPERIENCE

Office Assistant + SOcial Media MarkeTING (Contract)
Pyne & Smith Clothiers

Laguna Hills, CA
Jan. 2026 - Apr. 2026

Office Assistant

  • Performed all fulfillment duties such as printing, packing, and shipping domestic and international e-commerce orders via Shopify and ShipStation.

  • Maintained online inventory by receiving, counting, tagging, stocking, and performing quality control of new products including high-end linen garments, accessories, and shoes.

  • Processed customer returns via Loop – receiving, inspecting, steaming, and re-packaging inventory.

  • Resolved customer service inquiries with timely, professional correspondence, and elevated to upper management as needed.

    Social Media Marketing

  • Researched brand-aligned trends, including lifestyle and vertical markets.

  • Coordinated influencer relations and collaborations across various social media channels.

  • Prioritized Search Engine Optimization and developed SEO-friendly copy utilizing Google Analytics and Pinterest for Business.

  • Created organic social media content and copy following brand guidelines and target markets.

  • Pitched and developed evergreen content ideas for use in blog posts, newsletters, and paid advertising.

  • Engaged with online community on social media via Instagram, TikTok, Pinterest.

Lead Writer for Product + Market
Making Co.

Boise, ID • Remote
Mar. 2021 - Oct. 2022

Founding Writer • The Making App
Copy Editor • Making Magazine
Writer + Content Creator • Makingzine.com
Producer + Script Writer • Making Conversation Podcast

→ VIEW PORTFOLIO

Founding Writer, The Making App

  • Developed brand identity, including mission, voice, values, and copy guidelines for groundbreaking social media app for makers.

  • Drafted and designed weekly newsletters and generated various email marketing flows for new users, course registrations, and event reminders.

  • Performed A/B testing and market research to streamline promotional content and reach.

  • Collaborated with Design + Engineering teams to develop and refine UX and UI copy for web, iOS, and Android.

  • Created and maintained App Store descriptions, including version updates, privacy policies, and terms of use.

  • Implemented automated help center by developing and integrating FAQs in Zendesk.

  • Produced digital assets for product marketing, including informational carousels, video content, podcast audiograms, interviews and spotlights, cultural initiatives, and monthly playlists.

Copy Editor, Making Magazine + BRIGHT Magazine

  • Ensured consistent brand messaging and grammatical accuracy across various voice touchpoints for print and digital publications.

  • Pitched and produced creative stories, blog posts, interviews, essays, project introductions, contributor bios for publications and website.

  • Developed intros, interview scripts, and promotional blurbs for podcast production.

  • Generated and edited podcast transcriptions and alt-text to enhance user experience and accessibility.

  • Assisted with editorial support and audio editing for podcast and audio magazine.

Copy + Content Writer
Purl Soho

New York, NY • Remote
Apr. 2018 - Nov. 2019

  • Produced engaging stories for product and market with a genuine enthusiasm for knitting and fiber arts.

  • Developed product descriptions and promotional copy following brand guidelines and target audience.

  • Collaborated with Editor In Chief to create content that responds to marketing data and retail strategies.

  • Applied a warm, approachable tone to enhance customer experience across website, email, and blogs.

  • Utilized in-depth understanding of niche products to create relatable, authentic content.

Fulfillment + Customer Service Associate
Purl Soho

Irvine, CA

Aug. 2025 - PRESENT

Oct. 2016 - Oct. 2019

  • Ensured customer satisfaction via retail experience, email correspondence, and phone support.

  • Produced training manual for inventory management and order processing platform.

  • Processed, packaged, and shipped e-commerce orders, ensuring prompt and precise fulfillment.

  • Managed accurate inventory between CA warehouse and NY shop, collaborating with a bi-coastal team.

  • Utilized shipping and e-commerce platform to ship, track, and transfer inventory.

  • Resolve customer queries regarding online orders.

  • Worked together with management to conduct hiring interviews for incoming associates.

  • Elevated shop experience via community events, creating handmade samples, and in-store displays.

Copywriter, Yahoo! Makers Blog
Yahoo! Inc.

Santa Monica, CA • Remote
Feb. 2015 - Feb. 2016

  • Pitched original stories, sponsored content, lists and articles for Yahoo! Makers blog.

  • Worked with Managing Editor to drive engagement and search engine optimization.

  • Produced copy for D.I.Y. articles, entertainment roundups, and profiles.

  • Fulfilled various copy needs, following content calendar and trending events.

  • Assisted in creation of a low-power community radio station granted under the Local Community Radio Act of 2010 (H.R. 6533).

  • Researched educational and cultural resources to air on Radio Santa Ana (KSXA-LP, 104.7 FM).

  • Conducted weekly audio & video editing workshops for local community members and contributors.

  • Pitched and produced original content for online and FM radio segments.

Broadcast JournalisT +
Radio EngineerING Intern
El Centro Cultural de Mexico

Santa Ana, CA
Jan. 2014 - Jan. 2015

EDUCATION

Bachelor of Arts, Humanities
Women & Gender Studies, Queer Studies
California State University, Fullerton

Diploma, Creative Writing Concentration
Orange County High School of the Arts

Dean’s List (2012-2015)

Sandra Stuphen Scholarship (2014-2015)

WGST Alumni Association Award (2014-2015)

HONORS

Student Research Assistant
Equal Justice Works Public Law Center (2014-2015)

Research Assistant & Treasurer
Women & Tech Club (2014-2015)

Activities Director & Multimedia Editor
Women & Gender Studies Student Association (2013-2015)

Student Affairs, Women’s Resource & Adult Re-Entry Center (2014-2015)

Activities